FAQ

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FAQ

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What type of pet do you care for?

We do pet sitting, dog walking for all domestic house pets.  Dogs, Cats, Birds, Hamsters, Gerbils, Guinea pigs, just call and ask us.

How long have you been in business?

We have been in business since 2006

Are you bonded and insured?

Yes, we are insured with   Mourer/Foster Insurance for Pet Sitters for our insurance and bonding http://www.mourerfoster.com/

Are your pet sitters background checked?

Yes, all our pet sitter’s have undergone a background check with ACUTRAQ Background screening www.acutraq.com

How long are the pet sitting and dog walking visits?

The visits are 30 mins, 45 mins, 1 hour We can customize any length of pet sitting visit your pet needs.

Do you do overnight stays at the client’s house with the dogs?

Yes, we are finding a lot more people requesting them.

How far in advance do you need us to book out pet sitting or dog walking visits?

As soon as you know, let us know.

Do you have online booking system in place?

Yes, we use Leashtime and you get your own login so that all you need to do is go online and book your own visits.  We will send you a confirmation.

What happens if my pet sitter has an emergency and can’t get to my pets?

That is why we have a backup sitter in place so your pets will never be left untended.  I check leash time several times throughout the day to make sure all visits are completed.  If not, I check in with pet sitter to see what is going on.  That is also why we require 2 keys.  One stays with the sitter assigned to you and other is in our office just in case I had to step in and complete a visit.

Why do you require 2 sets of keys?

See above answer.

What happens if something should happen to my pet while in your care?

When we first meet with you at your FREE meet and greet, we have you sign an agreement that states we may take your pet to the vet in case of an emergency.  Also, we will be in contact with you whenever you are out of town.  We also get and emergency contact for you at the meet and greet.

Can you give my pet insulin shots?

Yes, we have the sitter in place that has done insulin shots on both dogs and cats.

Can you give my cat fluids?

Yes, we have the pet sitter that have given cats their fluids.

Will you bring my mail in and put my garbage out?

Yes, we do that as a courtesy to all out clients so you do no have to stop your mail. We bring you garbage out and bring the pails bins back in after it has been picked up.

How do I get started?

All you have to do is click on the purple tab on the right side of this page REQUEST INFORMATION

What services do you offer?

Pet sitting, when you go on vacation.  Dog walking, if you are away for the day or working long hours.  We come to your home and walk your dog, give fresh water and some play time. Overnight pet sitter, live-in pet sitter and really, we can custom build any package your pet needs.

What areas do you service?

We service Union Co. NC such as Indian Trail, Weddington, Waxhaw, Monroe, Wesley Chapel, Stallings, Lake Park, Marvin, Mint Hill.  Really we service ALL of Union County NC

What pets do you care for?

Dogs, Cats, Birds, and most all domestic animals.

How do I pay for service?

You will be asked to input your credit card into our secure site.  You may also leave cash or a check.

How do I leave a tip for my pet sitter?

You may leave a tip for your sitter in an envelope marked “pet sitter” or their name

Questions and Answers will be updated as the questions come in….feel free to get in touch with us to ask any questions you may have. 704-763-9857

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